Royal Mail blames poor weather and sickness for delayed deliveries

Published: 17 February 2026. The English Chronicle Desk. The English Chronicle Online

Royal Mail has attributed widespread delays in mail and parcel deliveries across the UK to severe weather conditions and a surge in staff sickness, acknowledging the impact on households and businesses that rely on timely postal services. The company warned that adverse weather, combined with high absenteeism among frontline workers, has disrupted normal operations and caused significant backlogs in sorting and distribution centres.

In a statement, Royal Mail said, “Our teams have been working tirelessly to maintain services in challenging conditions, but heavy snow, ice, and flooding in several regions, along with a higher-than-usual level of staff sickness, have unfortunately affected delivery times.” The postal operator emphasized that safety remains a priority, particularly for drivers navigating difficult roads, and that delays are unavoidable under such circumstances.

Customers have reported late letters and parcels, with some items arriving days after their expected delivery dates. Businesses relying on Royal Mail for urgent shipments have also expressed frustration, noting that missed or delayed deliveries can affect trade and customer satisfaction. The company has urged patience, explaining that the backlogs are being addressed and that additional resources have been deployed to help catch up.

Royal Mail officials stressed that contingency measures, including overtime shifts, temporary staff recruitment, and route adjustments, are being implemented to improve service. The company also reminded customers to check tracking services and allow extra time for deliveries during periods of extreme weather.

Experts note that while weather-related delays are not uncommon in the UK, the combination with a rise in staff sickness has created an unprecedented challenge for Royal Mail. Analysts suggest that the situation highlights the vulnerability of postal networks to external pressures and underscores the need for adaptive planning and workforce resilience.

The company faces ongoing pressure from regulators and customers to ensure reliable service, particularly during peak periods such as holidays and key business cycles. Royal Mail has assured the public that it is committed to restoring normal delivery schedules as quickly as possible while maintaining the safety of its employees.

Customers are advised to plan for potential delays, particularly when sending time-sensitive items. Royal Mail also encourages the use of tracking tools and online services to monitor delivery progress and stay informed about any interruptions.

Despite the disruptions, Royal Mail reaffirmed its dedication to providing essential services across the country, noting that teams continue to work around the clock to deliver mail and parcels safely. The company expressed gratitude for public understanding as it navigates operational challenges posed by weather and workforce health issues.

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